At Lovzme.com we have very user friendly and hassle free Return and Exchange Policy. If you are not fully satisfied with our Products or service our returns and exchange Policy allow you to returns goods within 7 days post-delivery. We’ll immediately provide you resolution either return of Refund against Your purchases. If it’s passed in Quality checking process.
Process to return a Product:
- Simply place fresh,Unworn,Unwashed goods with all tags attached in the original packaging.
- Wrap it in Bubble sheet to secure the product box and product inside. Enclose your invoice inside.
- We arrange reverse pick-ups form major location but due to remote area at few location reverse pickups services are not available please call us at +91-22-42976397 or write us at support@Lovzme.com to check if your pin code is serviceable at Your pin code for the reverse pick-ups.
- In few cases if the reverse pick-ups is not possible simply courier us your goods to our address. Enclose the courier receipt to get the refund for the courier charges.
- In either case, Please also enclose any LOVZme Collectible free Gifts or Free beige you received with your orders.
What Value We refund:
- The refund Value calculated equal to the Final Amount paid by you (After discount) at the time of Transaction.
- In applicable cases Courier charges will be added to the refund Value.
What are the Items/goods that can be returned?
- We don’t accept the Intimate Apparels likes, Briefs, Panties or shape wear Panties or an open box of a Lingerie’s set including Panties.
- We don’t refund cash against the gift cards.
- If any item sold in Combo/Multipacking can’t be returns as an individual.
- Item sold under any sales/Promotions/Promo-codes/Using credit coupon can’t be return.
- Once we received the return goods we reserve the rights to refuse the returns of item which failed in Quality check process.
Duration for Exchange/refund of issuing a credit:
- Refund will process after product delivery to vendor and after product inspection from Vendor.
- We first received the Return goods in our warehouse. Once received it will take us minimum 14 days to process Exchange/Refund via the original payment method.
- In case of refund or credit being issued for other reasons. We will take minimum 21 days from the date of receipt of request from the customer.